When you pick-up your computer from Nextier after a clean install, you will commonly find that things look a bit different. If backup is requested then we will place a folder on the desktop with your order number and first name last initial, if you open this you will find several folders containing your data i.e. if your order were 0000 and your name is John Doe anything stored prior to the clean install in the "Pictures" folder would now be found by clicking the folder on your desktop Order 0000 John D and then you will see a folder labeled "My Pictures". Another common requirement is to re-install your printer which can be done using the disc that came with your printer (never just search the web for your printer and assume you are getting the required software as this is a common route of infection, Nextier can help via our remote services in most cases if you require assistance. The final item would be third party software for example if you purchased Quickbooks or Photoshop, these are licensed products we cannot reinstall for you, it would have to be done using the provided license you obtained at the time of purchase, again Nextier can help using remote connection or with a housecall if needed.