First, take a look on your AC adapter (the device that plugs into the wall) check to see if it has an L.E.D. on the square piece; if it appears to have an L.E.D. that is unlit than the issue is likely to be a faulty AC Adapter; Next, check the laptop for a charging indicator (this is typically found in one of three places, first next to the jack where the charger plugs in, second at the front of the laptop where your left or right wrist would sit while typing; if you see a charging indicated than the issue may be more severe, if not than it could be a faulty AC Adapter or the jack where the charger plugs into commonly referred to as the DC Jack. Nextier would be happy to diagnose this issue and provide the needed service for you, just stop on in.